Customer Success | Understanding Your Customers
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Introduction

Welcome & Introduction
Types of Customers

Different types of customers
Examples of different types of customers
Converting Strangers into True Friends
How to convince your customers | The story of Price-Point
What to do?

Customer Centricity
Customer onboarding - Definition & Goals.mp4
Customer Onboarding Process.mp4
Customer onboarding Strategies.mp4
Customer Onboarding Tools Software.mp4
Customer Value, Satisfaction, Delight
Customer Value | Examples | Explanation
Customer Loyalty | Attitudinal Loyalty | Behavioural Loyalty
Customer Value-Driven Marketing Strategies
Customer Equity
How to do it?

Customer Engagement
Customer Engagement & SMM
Customer Engagement and Profitability
Consumer Generated Marketing
Customer Feedback Management Definition.mp4
Why is Customer Feedback Important.mp4
Methods of collecting customer feedback.mp4
Analyzing & Utilizing Customer Feedback.mp4
Best Practices for Effective Customer Feedback Management.mp4
Congratulations!
Show-off Time!

Customer Success Congrats .jpg

What to do?

10 Lessons