Publications related to Customer Satisfaction
The Impact of Technology CSFs on Customer Satisfaction and the Role of Trust: An Empirical Study of the Banks in Malaysia. The Impact of Customer Satisfaction on Wordof- Mouth: Conventional Banks of Malaysia Investigated Antecedents of customer satisfaction in the higher education institutions of South Africa A Structural Equation Modelling Approach to Investigating the Impact of Academic, ICT, and Management Related Factors on Customer Satisfaction in Higher Education The Impact of Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Study of Islamic Banks in Bahrain The Mediation of Customer Satisfaction in the Relationship between Customer Perceived Value and Loyalty in the Banking Sector of Pakistan Using 2-Stage Structure Equation Modelling Approach 