Customer Relationship Management & Banking Industry
The Inevitable Role of Human in CRM Success: Digging Deep the Human CSFs A Roadmap for CRM Success: In Light of the Technology CSFs The Impact of Technology CSFs on Customer Satisfaction and the Role of Trust: An Empirical Study of the Banks in Malaysia The Impact of Customer Satisfaction on Wordof- Mouth: Conventional Banks of Malaysia Investigated Antecedents of the Use of Online Banking by Students in Malaysia Extended TAM Validated Through SEM The Impact of Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Study of Islamic Banks in Bahrain Will it Survive? Challenges Faced by Islamic Banking and Finance in Today’s World The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan Factors Influencing Satisfaction with Service Recovery and Word-of-Mouth: An Empirical Study of the Banking Industry in Malaysia 