One of the secrets of successful businesses is that they understand how do their consumers/ customers behave. It is because once you know certain triggers that the consumers positively react to, you capitalise on those and provide the best experiences that your consumers are looking for. To find out these triggers that we being consumers are prone to, it is inevitable to study the behaviour of consumers.
Understanding consumer behaviour helps us to treat the consumers the way they want to be treated, in result, it makes them happy consumers/ customers, which in return, make them come back to our company, business, and organisation again and again. This is a win-win situation for both parties. But how will we understand the behaviour of consumers?
Worry not. This course of consumer behaviour will teach you some very established models in the field of marketing. Understanding these models will help you know those factors that influence consumer decision making. Further, there are models in this course that will also teach you the process a consumer goes through in making a purchase decision. Businesses, companies, and organisations must know these models to improve their marketing strategies, and also to understand the psychology of ideal consumers/ customers.
After attending this course, you will be able to at least understand the following:
- Established definitions of consumer behaviour
- Main factors that influence consumer's decisions
- Different types of decisions that we make being a consumer
- What are the different stages that we go through before we buy a product/ service?
- What should companies, businesses, and organisations focus on during "pre-purchase", "purchase", and "post-purchase" stages?
- Why do some people buy products as soon as they are launched, while others buy it at a later time?
Remember, with a sound understanding of your consumers, the success of your business is guaranteed!
What you’ll learn
- When a new smartphone is launched by iPhone or Samsung or Huawei, why do some people buy it on the first day, whereas, others don't?
- Understanding the definitions of consumer behaviour
- Understanding why do consumer behave in a certain way
- Those factors that influence consumer's decision making
- The decision-making influencers
- Established models of consumer behaviour
- Understanding Cultural, Marketing, Situational, and Psychological Influences on consumer decision making
- Finding out different types of consumer decisions
- Why and how do we react when a new product is launched?
Are there any course requirements or prerequisites?
- No, only dedication from your side to complete this course.
Who this course is for:
- Business Administration
- Marketing
- Economics
- Consumer psychology
- Students of BBA and MBA
- Lecturers, teachers, and professors
- Businesses who want to understand consumer behaviour
I am sure that enrolling in this course will be a fruitful learning experience.
Enjoy and see you inside!
- Dr. Jan